Preferred Rinnai Service Provider for Marin & Sonoma Counties
Rinnai is the largest gas appliance manufacturer in the world. Established in the U.S. since 1974, Rinnai has sold more than 30 million tankless water heaters worldwide. John Owens Services, Inc. is proud to be chosen as an authorized Rinnai dealer and installer. Since 1999, we’ve always believed in the quality of this brand and our customers can rest assured we only recommend products that you would find in our own homes.
Rinnai products are extremely well engineered, have excellent warranties, and the best technical support in the industry. Rinnai water heaters come standard with a 12-year heat exchanger warranty, and a 5-year parts and labor warranty. Tech support is always available and always precise in their diagnostics and parts are never more than a day away.
It is a simple equation. Rinnai has excellent products that that are predicted to last for 20 years with regular maintenance and little repair. If Rinnai customers are satisfied with Rinnai products and the services we provide, they will recommend the products and services to their friends.
If the parts and labor are covered by Rinnai, there are no trip charges, or charges of any kind.
If labor charges do apply, the fee is $125 to diagnose the problem. However, there is no diagnostic fee on exchanger replacement if it is a standard truck stock exchanger.
We carry all of the popular water heater replacement parts and heat exchanger replacement parts on our trucks.
Repair charge examples:
Our philosophy is simple, we always want to maintain equipment to give it the longest life possible. Next, we want to focus on repairing when something goes wrong. Then only as the last choice, we replace equipment when needed. That’s the John Owens Way.