There are several benefits of tankless water heaters. Though tankless water heaters have a high upfront cost, they are worth it. They are more efficient than their traditional counterparts, save space, last longer than tank water heaters, and need less maintenance than them.

They are also safer than tank water heaters as they do not have a tank that could blast when overheated. No wonder tankless water heaters are growing in popularity with each passing year.

Like all other household equipment, tankless water heaters can develop problems. A malfunctioning tankless water heater is a major inconvenience. It is unreliable and can stop working anytime.

Timely action is necessary to prevent problems from snowballing into significant concerns. If you notice signs of tankless water heater malfunction, hire a tankless water repair expert near you as soon as possible. Your technician will get to the root cause of the problem and treat it before things take a turn for the worse.

Not all tankless water heater repair companies are created equal. Some so-called know-all experts make tall claims but fail to deliver on their promises.

Here are some tips to help you find an expert who deserves your trust.

Use the Internet

The internet is a reservoir of knowledge. You use it to accomplish a range of daily tasks. Why not use it to find a plumber? Take a look at the websites of local companies. Check if they have experience managing projects similar to yours and the type of plumbing services they offer.

Check customer testimonials and reviews. Check businesses at the BBB. Join communities and online discussion boards where you can ask questions about local plumbing contractors and discuss plumbing problems.

Ask Around

Ask a friend or family member who has just wrapped up a plumbing project about their experience of working with their plumber and if they would hire them in the future. Ask them if the technician completed the work on time and budget. Also, ask them if the problem was resolved to their satisfaction. Ask them to share before and after pictures, if any. You can also talk to local HVAC technicians or electricians.

Interview Plumbers

After you have narrowed down your list of preferred plumbers, call their offices to schedule a meeting with them.

When you call a plumber’s office, notice how the person on the other side of the phone talks. Do they talk to you with empathy? Do they sound like they know what they’re talking about? If a customer care professional tries to avoid your questions or sounds frustrated or annoyed, walk away.

Before you meet a contractor at their office, prepare a list of questions. Here are some questions to ask a plumbing contractor.

  • Do you have experience managing projects similar to mine?
  • Do you foresee any challenges? How do you plan to tackle them?
  • Do you back your work with a full warranty? Can you explain the nature and extent of the different types of warranty you offer?
  • What Plumbing tools and equipment do you use?
  • Does the estimate cover all the costs?
  • Do you charge an hourly or flat rate?
  • Will you clean up the worksite once the job is done?
  • Are you licensed and insured?
  • Do you use subcontractors?

Talk to Contractors’ References

A reputable contractor would be more than happy to provide references. Call the references and ask them any questions that you may have about the contractor. Ask them if the technicians were courteous and professional and if the project was finished on time and within budget.

Ask references to rate the technician’s skills, professionalism, and expertise on a scale of 1-10 and if they’d recommend them to a friend or family member.

Look for a Licensed and Insured Contractor

Make sure your plumber is licensed with the state and has a business license with your county. Do not take everything your contractor says at face value. Verify the contractor’s license with the local licensing authority. Make sure the company has at least one licensed master plumber.

If there is a problem with either license, you might be dealing with an unscrupulous contractor. When in doubt, investigate further.

If your contractor is not insured and they or someone on their team gets injured working on your property, you may be held liable for damages. If, on the other hand, your contractor is insured, the insurance company, and not you, will be responsible for covering the damage.

When hiring a contractor, make sure they have liability insurance and Workers’ compensation insurance. Workers’ compensation will protect you against any claims resulting from injuries sustained by a worker hurt on your property, your contractor’s liability insurance will cover any claims resulting from property damage caused by their actions.

Ask for a certificate of insurance to check if the company has the right type of coverage. Remember to check its validity.

Is your tankless water heater acting up? John Owens Services Inc.tankless water repair expert in Rohnert Park, can help. We use time-tested methods to diagnose and address heater problems. Our team will go the extra mile, if required, to make sure your system is up and running as soon as possible. To schedule an inspection, call 707-207-8592.

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