Providing Sensible Solutions For All Your Home Mechanical Needs
Located in Marin County, John Owens Services, Inc. has 30 years experience in licensed repair and replacement of boilers, radiant heating, HVAC, electrical, furnaces, and all things plumbing, and is an authorized service provider of Rinnai products.
- Communicate well with the customer
- Send qualified people in well-stocked trucks
- Never reward employees for making sales
- Provide upfront sensible prices before doing the work
- Maintain and repair before replacing
- Back up all furnace, boiler, and water heater replacements with a 5 year parts and labor warranty
Been there, done that, and got the t-shirt.
I developed VanGo Plumbing, Heating and Air in the mid-1990′s. I sold it to a National Company in 1999. In the plumbing and heating service business, I have definitely been there, done that, and got the t-shirt. I have realized that it’s not “customer service” if you only serve yourself, and not the customer.