A fantastic experience with Alex, Randy, Tracy and the team at John Owens services. I got four AC bids to install new AC in our home in Novato and this was the best one-Alex explained thoroughly what we needed, answered my many questions and wasn’t too “sales-y” (which was awesome). He talked my husband through doing the electrical (he’s an electrician) and they scheduled the install very quickly. In comparison, other area companies came out, schmoozed and then never even got around to sending me a bid. Randy completed the install in two days, was super communicative about what he was doing and was so pleasant with my kids! We had a heater setting issue after the install, JO services had not one but TWO people back in my house before noon the next day to fix it, thanks to Tracy’s quick and kind action. Couldn’t recommend more highly.


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